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20 weird and winning innovations from 2025

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How PepsiCo is scaling breakthrough innovation through systems design

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8 reasons businesses don’t do innovation (and our solutions)

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Redesigning business for a regenerative future: expert debate

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Human plus machine: the future of customer engagement

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How Ocado, M&S and Waitrose are leading on traceable packaging

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Inside Boots: the bold shift that won back millions of customers

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Why healthcare loyalty has to start with trust, not transactions

To build valuable, lasting loyalty, show customers and patients you’re on their side, not just in their inbox Customer loyalty doesn’t begin and end with a loyalty programme. When engagement with lo…
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Loyalty scheme apathy: can you ever win back lost customers?

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Is your product teams’ collaboration as radical as it should be?

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5 surprising truths about the state of AI in healthcare

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9 great stories to inspire you when optimism has left the building

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Why corporate narratives must focus on optimism, not cost cutting

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To transform UK healthcare we have to look in, out and beyond

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Every month we share a round-up of what’s now and what’s next: ideas that are inspiring us, articles we’ve enjoyed about the big ideas of the day, events, reports and insights into our work.